$19 service call — that’s the full price of the visit. A local tech comes out, finds the problem and gives you a written price. Parts and labor for the repair are extra, and nothing starts until you approve it. If you say no, you pay $19 and that’s it.
No trip, fuel or after-hours fees. We’ll tell you the arrival window when you call.
Visita a domicilio: $19 en total. El técnico revisa la puerta y le da un precio por escrito antes de trabajar. Si no acepta, solo paga $19.
Sometimes they’re right: worn gears, a failing motor, a remote or keypad that lost its code, or safety sensors that are dirty or knocked out of line. Sometimes the opener is fine and the real problem is a broken spring or cable, and the opener is simply refusing to lift a door that’s too heavy.
That’s why the technician looks at the whole door before touching the opener. We repair openers, remotes, wall controls and the safety sensors near the floor on garage doors in Los Angeles and Ventura County. Where an old opener has no safety sensors or no battery backup, the technician explains what newer openers do and gives you a written price for the options. We don’t do electrical work: if the outlet itself is dead, that’s a job for an electrician.
Signs you need this repair
The opener hums or clicks, but the door doesn’t move
The door starts down, then reverses before it reaches the floor
A light on the opener or on a sensor keeps blinking
The wall button works, but the remote or keypad doesn’t
Grinding, clunking or chain-slapping noises
The door stops partway up or down
Safety first
Stand clear while the door moves, and keep kids away from the wall button and remotes. Don’t bypass or tape over the safety sensors near the floor: they are what makes the door stop and reverse. If the opener strains and the door barely lifts, stop pressing the button, because a broken spring may be the real cause and the door is heavy. Pull the red release cord only with the door fully closed; if the door is open when you pull it, it can drop fast. Unplug the opener before you look at it, and leave the outlet and wiring alone.
What happens on the $19 visit
The $19 service call is the full price of the visit. The technician tests the opener, remote, wall control and sensors, checks that the door itself is balanced, and then gives you a written price for the repair. Parts and labor are extra, and nothing starts until you approve it. Turn it down and you pay $19, and that’s it. There are no trip, fuel or after-hours fees. Call and we’ll tell you the arrival window.
Questions
My door closes, then goes right back up. Why?
That’s usually the safety sensors. They sit a few inches above the floor on each side of the door. If one is dirty, bumped out of line or blocked, the opener reverses. Wipe the lenses and check that nothing is in the way. If it still reverses, call.
The remote stopped working but the wall button works. What should I try?
Start with a fresh battery in the remote. Also check whether the lock or vacation button on the wall control is on, since that blocks remotes. If neither helps, the remote may need to be reprogrammed or replaced.
Do new openers in California need a battery backup?
Yes. Since July 1, 2019, SB 969 has required a battery backup on new garage door openers sold or installed for California homes, so the door can still work during a power outage. Older openers often don’t have one.
The opener runs but the door won’t go up. Is the opener broken?
Not necessarily. If the motor runs and the door stays put, the cause may be a broken spring, a snapped cable or a stripped gear inside the opener. Don’t keep trying. Leave the door as it is and call.
